TimorAuto – Privacy Policy

Effective Date: 1 July 2025

TimorAuto (“we”, “our”, “us”) respects your privacy and is committed to protecting the personal information you provide when using our website, mobile applications, and related services (“Services”).

This Privacy Policy explains how we collect, use, disclose, and safeguard your information in compliance with applicable laws of Timor-Leste.

1. Information We Collect

We may collect the following types of personal and non-personal data:

a. Information You Provide

• Name, email, phone number, and address during registration

• Vehicle listing details (photos, descriptions, price, location)

• Communication via contact forms, support, or dealer inquiries

b. Automatically Collected Information

• Device and browser information

• IP address and location

• Log data (pages visited, actions taken)

• Cookies and similar tracking technologies

2. How We Use Your Information

We use your data to:

• Create and manage your account

• Publish and manage your vehicle listings

• Communicate with you about updates, offers, or support

• Improve our website and services

• Detect and prevent fraud or abuse

• Comply with legal obligations

3. Cookies and Tracking Technologies

We use cookies to:

• Remember your preferences

• Analyze website traffic and improve performance

• Provide personalized experiences and ads (if applicable)

You can modify your cookie preferences in your browser settings.

4. Sharing Your Information

We may share your data with:

• Authorized dealers (when you request contact)

• Payment processors (if applicable)

• Hosting and IT service providers

• Legal authorities (only when required by law)

We do not sell or rent your personal data to third parties.

5. Data Security

We implement reasonable technical and organizational safeguards to protect your personal data from unauthorized access, disclosure, or destruction.

However, no method of transmission over the Internet or mobile networks is 100% secure.

6. Your Rights

Depending on local laws, you may have the right to:

• Access, update, or delete your personal data

• Object to processing or request data portability

• Withdraw consent at any time

• File a complaint with the local data protection authority

To exercise these rights, email us at privacy@timorauto.com

7. Data Retention

We retain your personal data as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

8. Children’s Privacy

Our services are not intended for users under the age of 18. We do not knowingly collect personal data from children. If we become aware of such collection, we will delete the data immediately.

9. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us:

Email: privacy@timorauto.com
Address: TimorAuto, Rua Nicolau Lobato, Dili, Timor-Leste